If someone's life is at risk, or you cannot keep yourself or someone else safe, call 999 or go to A&E now.

In England, if you need urgent mental health help but it is not an immediate emergency, call 111 and select the mental health option.

Listening support is not a substitute for emergency care: Samaritans 116 123 (free UK calls, 24/7) or Text SHOUT to 85258 (free UK texts, 24/7). A reply may not be immediate.

Using a computer or if the message does not prefill: send SHOUT to 85258 from your phone. Shout's official support page.

Official NHS guidance (England). Outside England, check your nation's official health-service urgent-help guidance; the 111 mental-health pathway is not assumed to be the same.

The Mix

No verified drop-in address — check visiting arrangements with the provider.

UK-wide

Only the fields listed below have been checked against current sources. Immediate availability is not guaranteed.

Cost

free

Opening Hours

Hours not confirmed

Booking Required

yes

Accessibility

Accessibility not confirmed

Languages

Languages not confirmed

About

The old telephone helpline is no longer offered. PeerChat: free booked one-to-one text support for UK residents aged 16–25, around 45 minutes; not therapy, counselling or crisis intervention, normally once in 12 months. Counselling: free self-referral for UK young people aged 13–25, currently by phone/video; counselling webchat is unavailable. PeerChat text chat is a separate available service. Check provider booking pages; no slot or instant response is promised.

Provider details / current availability The Mix counselling / booking information

Details checked: 2026-10-14. Fields checked: identity, cost, booking, eligibility, geography, service, channels.

Unresolved: address/visiting arrangements, accessibility, languages.

Primary source

Claim or update this listing